Cultural Barriers to E-Government

Type: 
Paper
Date: 
Apr 2002
Citation: 

Margetts, H., & Dunleavy, P. (2002) Cultural barriers to e-government. In: Better Public Services through e-government: Academic Article in support of Better Public Services through e-government. National Audit Office Report by the Comptroller and Auditor General, HC 704-III Session 2001-2002, 4 April.

by Professor Helen Margetts (UCL) and Professor Patrick Dunleavy (LSE)

Published by the National Audit Office 4th April 2002 (HC 704-III) in conjunction with the Value for Money report 'Better Public Services Through E-Government' (HC 704) www.nao.gov.uk/publications/nao_reports/index.htm

This paper explores key cultural barriers existing within government and in government's relations with citizens and businesses that constrain successful delivery of electronic government services. The authors use cultural theory to investigate differing perceptions or attitudes to implementing new technology in government organizations, and how these distinctly cultural attitudes influence supply and demand for e-government services in society. There is a self-evaluative quiz for readers to test their own attitudes towards e-government implementation and change, and their potential effectiveness as an e-government reformer.

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